Customer reviews of KTL
At KTL we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 17 customer reviews
By Steve R on 30 November 2015 | Verified purchase
I had a very good experience buying from KTL. Mike was very helpful and even picked me up from the nearest train station to view the car. It was exactly as described in the listed advert and the service history was documented in detail. Mike was knowledgeable and thorough in explaining all elements and took pride in presenting the car in very clean condition. Highly recommended.
By Grey D on 05 November 2015 | Verified purchase
Mike was a very plesent guy, The whole transaction went off very well, he even sorted the tax out for me.Would recomend the company to everybody.
my daughters first car
By Dave O on 05 May 2015 | Verified purchase
I recently purchased my daughters first car from mike at kite trading. I was very impressed with him throughout the whole sales process, nothing was too much trouble. after a test drive of the car I discovered a few minor faults but these were immediately put right. the car was fully serviced and mot'd before collection and mike had obviously put in several hours of work fully valeting the car inside and out, including the engine bay. overall a very positive experience and I would thoroughly recommend mike to anyone.
Would not honour warranty.
By Robert S on 25 May 2017 | Purchase not verified
My E46 330ci had a very urgent mechanical fault within a month or so after purchase. I had no choice but to get it fixed immediately, as I needed the car the next day, and it could very easily have destroyed the engine had I continued to drive it. Mike then used any reasoning he could, including small print, to avoid honouring the mechanical warranty on the car, even though he admitted that it was a common fault on this model, that he'd just had to address the exact same fault on another car a few days prior, and accepted that it required the urgent repair that I took. He then told me he would try to sort it as a goodwill gesture, but proceeded to ignore all further contact. Not very good when it comes to after-sales. The car is decent, but don't expect Mike to be as reasonable as he seems once you've already purchased from him.
Small and friendly, purchased an Astra 1.6
By John D on 09 February 2017 | Purchase not verified
Brilliant service, Mike was very helpful and prepared the car to a standard even main dealers don't do. Friendly and made buying a car stress free. Nice little garage set up which was nice, makes change from big clinical dealerships.
Golf Mk4 GTI T
By Bradley C on 06 February 2017 | Purchase not verified
Traveled over 80 miles to look at the Golf and was not disappointed! Really nice guy, left us with the key to look around the car, test drove it around the little estate with no problems. Very friendly and was really honest about the car and it's history/problems. Really recommend.
By Matthew A on 29 January 2017 | Purchase not verified
Thanks to Mike for all his help upon buying our new car. Complete no pressure environment and no sales pitch, it was very refreshing. The car we was looking at ( bmw 320d ) was well prepared and given a fresh Mot and service just before we picked it up. The part exchange process was easy and with a bit of negotiation we were both happy. Recommended.