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Customer reviews of KTL

At KTL we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Based on 26 customer reviews

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  • 5

    6 star service ******

    By Mark G on 15 January 2018 | Verified purchase

    Very nice car. Excellent customer service. Mike was very helpful answered all my questions and was also at the end of the phone if I needed any information. Most of all he collected me from the train station to view vehicle and then dropped me back again.

  • 5

    Very impressed indeed!

    By MEHMET U on 28 October 2017 | Verified purchase

    Im loving the BMW 1 Series we bought from KLT cars. It is a fantastic car with a fantastic spec. They were very helpful with a number of things indeed. Very friendly, very welcoming very genuine. It was a pleasure dealing with them. Will definitely recommend them to any type of buyer! Enthusiast or not! Thank you KTL!

    Reply from KTL on 31/10/17

    Thanks for the good review Mehmet, Glad you are loving the car and hope your still telling people it has xenons!! Pleasure to deal with and speak to a car enthusiast . Mike

  • 5

    5* Service and Highly Recommended.

    By Kevin P on 18 August 2017 | Verified purchase

    Great service from Mike of KTL no pressure selling and 5* service from the the moment we arrived to view the car and during the process of buying very helpful indeed, even to the extent of adding petrol in the car so we could drive it home. Very happy with the quality of car that we have bought, will be our first port of call when we look for a car for our daughter. Highly recommended 5*

    Reply from KTL on 31/10/17

    Hi Kevin, Thanks for the great review and hope the Fiesta is proving to be the great little car it is. Mike

  • 5

    Good experience

    By Roy H on 30 July 2017 | Verified purchase

    We found Mike offered a friendly service and we're pleased with the car. When we had a minor problem with it, he fixed it quickly with no fuss.

    Reply from KTL on 31/10/17

    Thanks for the good review Roy, Hope the fiesta is still going strong and please keep us in mind for future. Mike

  • 5

    Top marks for a top business

    By David B on 28 July 2017 | Verified purchase

    From my first contact with Mike a week ago I realised here was a guy I could trust. The car I bought was not the most expensive in Mike's stable but the care and professionalism he showed was second to none. I viewed the car on Monday and bought it without hesitation because a) it was within my budget and I believe value for money, b) he explained what was included in the price i.e a year's MOT, a service and 3 months warranty and c) after agreeing to collect it today, Friday, he had done exactly what he promised plus he accepts credit cards. Would I buy a car from Mike in the future, definitely, would I recommend him to other people, definitely. When you have experienced poor customer service from various companies and organisations in the past I believe it is important to commend excellent service.

  • 5

    Citroen C1

    By Adrain D on 18 June 2017 | Verified purchase

    Buying a car from Mike is a totally refreshing experience. We purchased a lovely little C1 for our daughter from KTL. It's a brilliant little car, very well presented and Mike's customer service is first class. All car dealers need to be like you mike! Can't recommend KTL enough. Thanks once again she loved the car. Adrian

    Reply from KTL on 31/10/17

    Thanks for the great review Adrian. Hope the car is going well and your daughter is enjoying it. Mike

  • 5

    1st class service !

    By Lesley F on 07 June 2017 | Verified purchase

    I bought a Mini Cooper from KTL cars and the service we experienced was excellent from start to finish. Mike was an absolute pleasure to deal with and nothing was too much trouble. Very happy with my beautiful Mini Cooper. 1st class service. Thank you Mike! Highly recommended !

    Reply from KTL on 31/10/17

    Thanks for the review Lesley, Hope the Mini is still going strong and please keep us in mind for any service work or help you need. Cheers, Mike

  • 5

    Efficient and professional service.

    By Mark H on 27 May 2017 | Verified purchase

    Service was excellent

  • 5


    By Jake M on 30 March 2017 | Verified purchase

    Recently bought a BMW 320d from ktl and got to say Mike was so helpful in the sale of the car, any problems he sorted with no hassle, genuine guy and would defiantly recommend buying from this dealership

  • 5

    Ford Fiesta 1.4, KTL Cars & Mike? 5*+/5!

    By Tom R on 09 March 2017 | Verified purchase

    I enquired about a Ford Fiesta 1.4 Zetec Climate after browsing KTL's professional website. Spoke to Mike on the telephone who was polite with my questions, patient with my stammer and prepared to hold the car while I make the 85+ mile journey. Upon arrival my Dad & I were greeted in a friendly manner, introduced to the vehicle and left alone to inspect it but Mike remained nearby to assist. After a successful test drive we proceeded with the formalities. Any details we requested were explained thoroughly with confidence and any problems whether inherent or otherwise were identified or rectified. Mike was informative without intruding, enthusiastic without exaggerating and ensured every step of the purchase was always a pleasure and never a chore. My new car was fully serviced & completely valeted including 1 years MOT & a PDI check. I cannot recommend KTL Cars & Mike highly enough, definitely one to trust with very high standards, an honest nature and an admirable reputation...Cheers!

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