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Customer reviews of KTL

At KTL we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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KTL

KTL
5
4.8

Based on 25 customer reviews

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  • 5

    Five star service

    By Diane T on 29 October 2017 | Purchase not verified

    From the first meeting, where he allowed me to look over three separate cars, and actually helped me make the right choice for me, he excelled my expectations throughout the whole process. He went over and above in making sure the car was completely ready, and helped me with all the paperwork, when I went back for collection. I would whole heartedly recommend him and KTL when looking for your next used car. First time I've ever hugged my car dealer! :-)

    Reply from KTL on 31/10/17

    Hi Diane, Thanks for the nice review and i'm glad i helped you in find your new car, hope you kept the cars nick name of Purple spell! Mike


  • 5

    Would not honour warranty.

    By Robert S on 25 May 2017 | Purchase not verified

    My E46 330ci had a very urgent mechanical fault within a month or so after purchase. I had no choice but to get it fixed immediately, as I needed the car the next day, and it could very easily have destroyed the engine had I continued to drive it. Mike then used any reasoning he could, including small print, to avoid honouring the mechanical warranty on the car, even though he admitted that it was a common fault on this model, that he'd just had to address the exact same fault on another car a few days prior, and accepted that it required the urgent repair that I took. He then told me he would try to sort it as a goodwill gesture, but proceeded to ignore all further contact. Not very good when it comes to after-sales. The car is decent, but don't expect Mike to be as reasonable as he seems once you've already purchased from him.

    Reply from KTL on 27/05/17

    Hi Robert, Thanks for your review and sorry we didn't meet your expectations. I think you could have worded the review slightly more honestly and the goodwill offer still stands as it did back when you had the fault. just call us anytime to arrange this 1 Star seems a bit low, We were helpful and respectful with you, you had a good discount and your mechanic even said it's the best example he had seen. It's fair to say I'm one of the honest car dealers and as you can see from other reviews. My warranty is very fair in the way that it works, all we ask is that you telephone us before any work is undertaken and to be agreed beforehand, a courtesy to us call takes minutes. Also there is no small print and it's printed in bold and perfectly clear in the simple claims process. the only telephone we got was you presenting us with a bill. after that we heard nothing more. The warranty is fair considering your car is almost 15 years old and covered in excess of 100,000 miles. Mike


  • 5

    Small and friendly, purchased an Astra 1.6

    By John D on 09 February 2017 | Purchase not verified

    Brilliant service, Mike was very helpful and prepared the car to a standard even main dealers don't do. Friendly and made buying a car stress free. Nice little garage set up which was nice, makes change from big clinical dealerships.

    Reply from KTL on 14/02/17

    Thanks for the kind words and i hope to see you again in the future.


  • 5

    Golf Mk4 GTI T

    By Bradley C on 06 February 2017 | Purchase not verified

    Traveled over 80 miles to look at the Golf and was not disappointed! Really nice guy, left us with the key to look around the car, test drove it around the little estate with no problems. Very friendly and was really honest about the car and it's history/problems. Really recommend.

    Reply from KTL on 14/02/17

    Thanks Bradley, Hope the Golf is treating you well and your getting the benefit of those heated seats in this cold weather!


  • 5

    Impressed

    By Matthew A on 29 January 2017 | Purchase not verified

    Thanks to Mike for all his help upon buying our new car. Complete no pressure environment and no sales pitch, it was very refreshing. The car we was looking at ( bmw 320d ) was well prepared and given a fresh Mot and service just before we picked it up. The part exchange process was easy and with a bit of negotiation we were both happy. Recommended.

    Reply from KTL on 14/02/17

    Thanks for the feed back Matt, Hope the Bmw is living up to your expectations.


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